Dear readers, please click this post's title and you will be redirected to the an audio file.
Is this the manner of a customer should be? Or is this the manner of a customer service staff should be? The two female customers sounds like barbarians, but they want satisfactory service. This two Indian ladies threatening an ordinary staff with all kinds of harsh words, and blackmailed to terminate his position. What on Earth there are this kind of human (for sure they are Malaysians)?
If we want somebody to respect us, we should respect him or her in turn. It is human's instinct to forget, so we should not be angry for a small matter just like "Your problem" in the conversation. If we want good services, which customers deserved, we should in turn co-operate. As you can hear from the telephone record, the ladies should co-operate with the customer service staff, in order to solve the problem faced. Yelling and shouting through the phone will only waste the bill. Finally, I can detect the ladies are only about 22 years old (from the Identity Card number given to the staff at the early of conversation), but how can young ladies become so rude? We should think twice for our word choices. The government should think about our virtues in education system.
"You bloody staff, I want your supervisor! You say my problem ha?!" Bla... I cannot stand listen to it the second time.
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